Sadly, while easy to access, they would sometimes simply not work. It seems like they would sometimes stop working if the controller had long enough to fall asleep while a movie was playing and then you turn the controller back on and try to use them. The first time I tried out the media controls, they worked perfectly. Any time I set out to actively test them, they worked flawlessly... next chapter, next chapter, pause, play, previous chapter, pause, play, next chapter, pause, play, stop playback... no problem. However, start a movie, watch it halfway through and then try to pause it when someone calls and even after turning the
NEO back on, and it wouldn't pause the movie. Mind you, it wasn't even
that easily predictable. When I watched
Drive Angry, I had to pause the movie a few times, for phone calls and Starscream dropping by for games, but, other than having to turn the
NEO back on because it had been over ten minutes since I used it, it worked just fine for me.
Also, I, personally, found the grip to be uncomfortable during heavy gaming; if you look at the NEO, you'll see that the curve of the controller flares out to a dull point at its widest spot. When I hold the NEO, that part pokes into my palms, at the base of my thumbs. If I held it differently, with the controller more simply resting on my fingers, this wouldn't happen, but I have a bit more of a deathgrip on controllers when I play, which contributes to this issue. I also have rather large hands, so players with smaller hands or who don't grip the controller as tightly as I do might not experience an issue with this at all.
All-in-all, the NEO is a mixed bag. While the native bluetooth support is a great feature and the concept of the media buttons is a good one, the hit-or-miss operation of the media buttons and the fact that the controller sleeps after just ten minutes, mar the media control aspect. The awkward shape of the controller's casing and cheap-feeling D-pad don't earn it any points, either. Unless your main issue is turning the PS3 on remotely or simply not having a dongle to keep up with, I would suggest trying this one out before buying... or at least keeping your receipt until you're sure it works for you.